Software Quality from a
Business Perspective

Jos Trienekes and Erik van Veenendaal
Kluwer Publishing, Deventer, The Netherlands

Software products play an increasingly important role in industry and society. Many organisations in the software industry have already spent considerable effort on quality improvement of their processes, products and services. However most of the work is done from a specialist or a technical point of view. This book addresses software product quality and the effectiveness of process improvement activities from a customer and business perspective. The book describes advanced software quality approaches and practical methods and techniques, including relevant case-study experiences.

The approaches, the methods and the techniques are positioned in a framework of four software quality domains. These domains are based on two distinctions, respectively the distinction between software products and software process, and thee distinction between consolidation and continuous improvement. The framework supports and enables the communication and decision making regarding quality assurance activities. The presented approaches, methods and techniques offer directions and opportunities for advanced an continuous software quality improvement.